Complaints procedure
For matters relating to our Residential Sales or Lettings service, in the first instance please contact:
The Partners, Sharman Quinney
70 Albert Place
Peterborough
PE1 1DD
Or email This email address is being protected from spambots. You need JavaScript enabled to view it.
If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)
EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215 410
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
If you have a LETTINGS complaint (relating to renting a property)
Sharman Quinney Residential Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
T: 0121 357 3143
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is;
The Property Ombudsman Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
W: www.tpos.co.uk
We aim to resolve any complaints received swiftly. You can download our Residential Sales Complaints Procedure leaflet or our Residential Lettings Complaints Procedure
Mortgage and Insurance Services (including lettings insurance)
Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure here.
Customer Relations Department
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
or email This email address is being protected from spambots. You need JavaScript enabled to view it.
If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0800 023 4567
Web: www.financial-ombudsman.org.uk
